You can contact customer services anytime on [email protected] or by calling us on 01483 608588

Terms & Conditions

Privacy Notice

The suggestions below allow you to resolve some of your CCTV system issues without incurring costs:

  • Restart IP camera as this fixes some faults
  • Check IP or analogue camera power supply is functioning correctly
  • Check cable to camera for damage
  • Check camera for damage
  • Check recorder is working and recording recent footage

If these suggestions do not resolve the issue, please contact Customer Services and authorise proceeding with either option 1 or 2 below.

  1. Work on the issue remotely (£60+VAT including up to 30 minutes of work).
  2. Visit site to work on issue (£120+VAT including travel time and up to 30 minutes on site then £60+VAT per 30 minutes or part thereafter).

Luxriot VMS Training Manual (PDF)

Luxriot EVO Training Manual (PDF)

COVID-Secure-with-Net2-Guide-v6 (PDF)